Dear Tom Smith,

I would like to thank you for the fine service your company extended to us recently with our air conditioner. If you recall, you had to send several of your servicemen out because my problem went beyond a new unit. Along with repairing/replacing in my home to fixing problems without charging me, they were courteous and willing to explain their procedures to me in detail.

Our first true electric bill, as you promised, was significantly less than could have been with the old air conditioning unit.

Thank you again. I highly recommend you to all my friends.

Sincerely,
Susan F.
Pembroke Pines, FL

Dear Tom Smith,

Thank you so much for your personal interest and attention to my home air conditioning problem. I am especially grateful for your interest and your personal involvement in helping me with this malfunction. I really appreciate your immediate follow up service this morning. That was really “above and beyond”, considering how terribly busy you are at this time.

Please express my personal appreciation to your service manager, Robbie Thompson, for his expertise, and professionalism in trouble shooting the problem. It is still not exactly right, as we discussed verbally, but I hope I can get some extended use with an 80 temperature setting on the thermostat…

Please feel free to use me as a reference for your company. I will certainly recommend the prompt and professional service you provided.

I will also thank “Freddie the Barber” across the street from your office, for recommending you. Thanks again, and God bless.

Sincerely,
Russ K.
Fort Lauderdale, FL

Dear Tom Smith,

Yesterday one of your tech’s, David, came to finish up the unfinished business of installing our new cooling system. Just to let you know what a good employee you have there, he not only completed what we came to do, but made sure that all was working correctly.

Our newly installed air conditioner was not working well as the safety switch kept shutting it down. He corrected the backup cause (even going out in heay rain yesterday to make sure the drain was working as it should) it was not and he corrected it.

Although we got off to a rocky start trying to get the air handler working your company came through with flying colors to make sure all was ok.

From Chris your sales person to David to yourself for calling back and handling this one small job we will be happy to recommend your company and service to our friends and neighbors.

Yours truly, Jean & Michael K.
Margate, FL

Dear Tom Smith,

Before I get stampeded by the daily busy-ness, I want to express my gratitude and appreciation for the professional way in which your company handled every stage of replacing our air condition unit. Two aspects were especially critical:

1. Although I had received a number of bids on the same Lennox unit, you were the only person to explain—and recommend—a vertical installation rather than merely following the former design. I can see now how right you were from an engineering standpoint, and also saw firsthand how much MORE work it was to install it properly.

2. The replacement ducts for the under-cooled family room are a blessing—it hardly seems like the same room. If only I’d hired you back then!

A number of small adjustments also contributed to the first-rate job: the enlarged air return with electrostatic filter, the new white vents, the upgraded thermostat. In each case, as a problem surfaced, the response was, “We’ll take care of it, no problem—no extra cost.” Being on hand, I could see that in every case it was an additional expense of time or money, yet it was completed cheerfully and willingly.

I’ve already begun to brag on you guys to friends and have every confidence that they will someday be as pleased with your thoroughness and efficiency as I am. You’re the best.

Sincerely,
Michael C.
Plantation, FL

Dear Tom Smith,

Enclosed is my check for the balance on my parents air conditioning unit.

They really love the air conditioning in their home. Thanks again for all your help – you’ve been wonderful.

Thanks again, Lynn R.
Pompano Beach, FL

Dear Tom Smith,

Thanks so much for the $25.00 referral check! It’s a terrific PR/Marketing promotion on the part of your company. It’s also an extension of the professionalism you and your staff exhibit. Maybe I should consider becoming a sales representative for you.

All kidding aside, my mother loves her new air conditioning system. As usual, All Year did another “Great” job. As you know, the system she had was a real joke. It’s unbelievable how much more cooler the house is with the new unit.

Thanks again, for taking such good care of my Mom. She thinks ya’ll are great also!

Regards,
Lois L.
Fort Lauderdale, FL

Dear Tom Smith,

Thank you for sending out the best crew you had to take care of my air air conditioning nightmare! The crew – W.C., Darren, Phillips, and Bally were the most professional and courteous workers. There were others in and out who I don’t know by name – even your delivery person was personable! I work as a service evaluator for various restaurants and stores where I have to critique the food and/or service, so. I couldn’t restrain myself here! When you are so well representatives with your crews out in the field – I thought you’d want to know.

As you know, it took me a long time to get my air conditioner replaces but it was worth the wait to have such a professional team who knew how to take care of the problems. Thanks again, and let them know how much we appreciated their hard work.

Sincerely,
Karen S.
Fort Lauderdale, FL

Dear Tom Smith,

I am writing to advise you of how pleased we are with your technicians, Tarvis and Fred.

They impressed us very much with their professional attitude and technical knowledge.

Thank you for your prompt response to our problem and handling it in such a friendly and courteous manner.

Sincerely,
John M.
Hobe Sound, FL

Dear Tom Smith,

This letter is sent to inform you of an employee that should be commended for his conscientious work performance, knowledge, and ethic standing, he showed on a service call to our home three weeks ago.

Although this letter is a little late, we felt it necessary to comment on Chris Anton fixing our A/C unit in our garage.

I would highly value this employee as a good example of great customer satisfaction to your customers.

Sincerely,
Cindy and John B.
Plantation, FL

Dear Tom Smith,

On October 14, 2008 your company installed an air conditioner unit at my home. I wanted to take the time to thank you for the professional service that was provided by Blair, the installer.

He worked very efficiently, and when he was done, left no evidence of his work. I really appreciated his work, and because of him I will give your companies name to anyone I know that needs a unit.

Thank you.

Sincerely,
Joe P.
Plantation, FL